CFW UK Delivery Service



Dispatch Time

We aim to dispatch all orders received prior to 2pm (Monday – Friday) on the same day, ensuring prompt delivery. Please be aware that dispatches do not occur on weekends, bank holidays, and company holidays.
Nb. Free Delivery applies to orders on mainland UK only.



Shipping Rates and Times

The cost of shipping is dynamically calculated within your basket area, ensuring transparency and accuracy. To prevent any discrepancies, please ensure that you select the appropriate shipping method during the checkout process. Failure to do so could result in additional charges being applied prior to the shipment of your goods. This, in turn, might lead to a delay in the processing of your order.

SHIPPING OPTIONAVAILABLE LOCATIONSESTIMATED DELIVERY TIMES*PRICE
DPD ExpressPak
(orders under 5kg including packaging)
Mainland UK only excluding Northern Ireland, Scottish Highlands & IslandsNext business day£4.49+VAT
DPD – Exc. NI, Highlands & IslandsMainland UK only excluding Northern Ireland, Scottish Highlands & IslandsNext business dayFrom £6.95+VAT (free for orders over £150.00 exc VAT)
DPD Pre 10.30Mainland UK only excluding Northern Ireland, Scottish Highlands & IslandsNext business day pre 10.30From £22.00+VAT
DPD Pre 12Mainland UK only excluding Northern Ireland, Scottish Highlands & IslandsNext business day pre 12From £12.00+VAT
DPD SaturdayMainland UK only excluding Northern Ireland, Scottish Highlands & IslandsSaturday delivery (note order must be placed prior to 2pm on the friday)From £11.00+VAT
DPD (Highlands, Islands & Aberdeenshire)DPD remote areas postal codes2 business days (up to 5 business days for islands)From £13.00+VAT (£14.99+VAT flat rate charge for orders over £150.00 exc vat)
Northern Ireland 48 Hour DPDNorthern Ireland2 business daysFrom £13.00+VAT
Northern Ireland PalletNorthern Ireland2-4 business daysFrom £115.00+VAT
International**InternationalVaries depending on location and carrier used (we will utilise dpd, dhl or ups to provide you with the best available rates)Calculated in real time at checkout

* While we strive to expedite your orders, we cannot guarantee specific delivery times. Please understand that delivery times are estimates and may be subject to variations beyond our control. Unfortunately, we cannot issue refunds for late deliveries.

** For our valued customers outside the UK, please be aware that all international deliveries operate on a DAP (Delivered at Place) basis. In practical terms, this means that the responsibility for import duty and tax payment rests with the buyer. In the unfortunate event of an order cancellation after the goods have been shipped or if delivery is refused due to the buyer's unwillingness to fulfil these import-related charges, we will deduct all applicable carriage charges from any refund that may be issued.


Tracking and Photo Proof of Delivery

Our carriers will provide tracking information directly to you via email or text (you must supply a valid email address or mobile number). For improved security and transparency, our carriers are now using photos to prove your delivery. In cases where you anticipate being unavailable at the time of delivery, they offer the convenience of designating a neighbour who can accept the items on your behalf, specifying a safe place to leave the parcel or collecting from your local pick-up shop.



Missed or Refused Deliveries

It's important to note that any instances of missed or refused deliveries could incur charges. Should this happen, we retain the right to deduct both outbound and return shipping costs from any refund that may apply.



Returns, Exchanges & Refunds

During warmer months, chocolate products may experience melting in transit. This, however, does not compromise the quality or flavour of the product in any way. Should such instances occur, the chocolate can be safely re-melted and utilized normally. However, please take note that returns, exchanges, and refunds cannot be accommodated solely on the grounds of chocolate melting during transit.