CFW UK and International Delivery Service

CFW Delivery

CFW UK and International Delivery Service Mission Statement

We aim to dispatch all orders received prior to 2pm (Mon – Fri) on a next working day delivery service. UK Express deliveries will usually be dispatched using DPD’s next business day service. DPD will provide tracking information direct to the customer via text (you must supply a valid mobile number or email). Northern Ireland, Highlands and Islands will usually be delivered in 2 working days. Orders under 2kg allow Royal Mail 2nd class to be selected which is typically a 3 - 4 day delivery service.

International orders are delivered using least cost couriers depending on country, delivery times vary but are usually approx 2- 5 days.

NB: All CFW deliveries do require a signature so if you are not going to be in to sign for your goods please indicate a neighbour who can sign for the goods within the box provided at the checkout. Missed or refused deliveries may still be chargeable. We reserve the right to deduct outbound and return shipping costs from any applicable refund.

Delivery service excludes (Royal Mail do deliver on Saturday) Saturdays and Sundays although this can be arranged at extra cost - please call to arrange.

Free Delivery on Items that feature "Free Delivery" or orders over £250 is only valid for mainland UK.

All other areas (International) are subject to standard delivery charges, calculated within the basket and checkout.

CFW offer a number of delivery options to get your products to you in the fastest, safest and best value method.

NB: Delivery times are not guaranteed and refunds will not be given for late deliveries.

  • UK MAINLAND orders of over £250 Ex VAT are Free Delivery.
  • Fast International delivery is offered by market leading couriers including DPD, DHL and UPS.
  • Heavy consignments can be delivered on pallets using least costs carriers. Prices on application.
  • Delivery is charged on ALL INTERNATIONAL orders.

Returns, Exchanges & Refunds

Chocolate may melt in transit during the warmer months but this does not affect the quality or flavour of the product in any way and it can be re-melted and used normally.
Please note: Returns, exchanges and refunds are not accepted for instances of our chocolate melting in transit.

UK Tariff

Mainland UK customers can choose from:

  • DPD Next Business Day from £6.95 + VAT (next business day)
  • Royal Mail 48 £2.99 + VAT (Usually 3-4 days up to 2Kg)

Northern Ireland, Highlands and Islands can choose from:

  • Royal Mail 48 / £2.99 + VAT (3-4 days up to 2 Kg)
  • NI. Highland & Islands 48 from £13 + VAT (48 hour service)

Shipping rates are calculated in real time within the basket area. If the incorrect shipping method is selected, charges will be made prior to shipping of goods and this may delay the processing of your order.

NB: UK mainland orders over £250 net are carried free of charge.

International Orders

All international deliveries are made on a DAP (Delivered at Place) basis. This means the buyer is responsible for payment of import duty and Tax. Therefore, in the event of order cancellation after goods have been shipped or refusal to accept delivery due to the customer being unwilling to pay these charges on receipt of goods, all carriage charges will be deducted from refunds.